Shipping policy

Shipping Policy

The Red Archives is a brand of WALR Brothers LLP. This policy applies to every order placed on theredarchives.com.

Where we ship

We ship across India. We do not ship outside India at present. If you are abroad and want a case, write to corporate@walrbrothers.com and we will tell you what we can arrange.

Dispatch

Every order is dispatched within 24 hours of being placed. We work Monday to Saturday, so an order placed on a Sunday or a public holiday goes out on the next working day.

Courier and delivery time

We ship by express courier as standard. Once a parcel has been handed over, most orders reach metro addresses in 2 to 4 working days and other addresses in 4 to 7 working days. Remote pin codes can take longer. These timelines are the courier's estimates and we are not able to guarantee a delivery date.

If your case is meant for a particular evening, please order at least a week ahead so there is room for a delay.

Shipping charges

Shipping is free on all prepaid orders within India. There are no hidden charges at checkout, and no amount is payable to the courier on delivery.

Tracking

You receive a tracking link by email and on WhatsApp as soon as your parcel is collected by the courier, and updates on both as it moves. If the link has not reached you within 48 hours of ordering, write to support@walrbrothers.com with your order number and we will send it across.

How a case is packed

Cases travel sealed, inside a plain outer carton. Nothing on the outside of the parcel gives away what is inside or which case it is, so a case bought as a gift stays a surprise until it is opened.

Delivery attempts

The courier will attempt delivery two or three times, depending on the service and the pin code. Please make sure the address and phone number you give us are complete and reachable, since couriers call before delivering. If a parcel comes back to us undelivered, we will get in touch, confirm the address with you, and send it out again.

If something goes wrong

If your parcel arrives damaged, arrives with a piece of evidence missing, or does not arrive at all, we replace or refund it at our cost. The claim window and what we need from you are set out in our Cancellation and Refund Policy. Please film yourself opening the parcel, since an unboxing video settles a damage claim fastest.

Talk to us

Email support@walrbrothers.com or call or message +91-7880115565. We reply within 24 to 48 hours, Monday to Saturday.

WALR Brothers LLP, F23-24 Radhika Kunj, LIG Link Road, Indore, Madhya Pradesh 452011, India.